Terms of Service

Section 01

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Lumina Signage ("Lumina", "we", "us", or "our") governing your access to and use of the Lumina digital signage and mobile device management platform, including all associated software, APIs, mobile applications, and services (collectively, the "Service").

By creating an account, accessing the Service, or clicking "I agree" or similar, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or if you do not agree with these Terms, you must not use the Service.

Section 02

Service Description

Lumina provides a cloud-based Software-as-a-Service (SaaS) platform for enterprise digital signage management and Android device management (MDM). The Service enables customers to:

• Remotely manage, monitor, and control Android-based signage devices
• Create, schedule, and publish multimedia content playlists to enrolled devices
• Organise devices into groups and apply policies at scale
• Access real-time device health, uptime, and content analytics
• Manage user roles, permissions, and audit trails within an organisation

Lumina reserves the right to modify, enhance, or discontinue any feature of the Service with reasonable notice. We will endeavour to communicate material changes via email or in-product notification.

Section 03

Accounts & Access

Registration. To access the Service, you must register for an account and provide accurate, complete, and current information. You agree to update your account information promptly if it changes.

Credentials. You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately at admin@luminasignage.com if you suspect any unauthorised access to your account. Lumina is not liable for any loss resulting from unauthorised use of your credentials.

Organisation accounts. When you register, a new organisation ("Org") is created and you are assigned the Owner role. You may invite additional users to your Org and assign them roles (Admin, Operator, Publisher, Viewer, or Restricted). You are responsible for all activity that occurs under your Org, including activity by invited users.

Account security. You agree to use multi-factor authentication (MFA) where available and to implement reasonable security measures appropriate to the sensitivity of the data you manage through the Service.

Section 04

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Display, publish, or distribute content that is unlawful, defamatory, obscene, hateful, discriminatory, or that infringes the intellectual property rights of any third party
• Use the Service to transmit unsolicited communications, spam, or malware
• Attempt to gain unauthorised access to any part of the Service, its infrastructure, or other customers' data
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of any component of the Service, except where expressly permitted by applicable law
• Circumvent or disable any security, licensing, or access control features
• Use the Service to store or transmit content that violates applicable laws, including privacy laws, export control laws, or sanctions regulations
• Resell, sublicence, or transfer access to the Service to any third party without our prior written consent
• Use automated scripts or bots to access the Service in a manner that places an unreasonable load on our infrastructure

Section 05

Subscriptions & Billing

Trial period. New accounts receive a 7-day free trial with full access to all features. No payment information is required during the trial. At the end of the trial, access to certain features may be restricted until a subscription is activated.

Subscription plans. Lumina offers per-device subscription plans billed monthly or annually. Current pricing is published at luminasignage.com/#pricing and is subject to change with 30 days' notice to existing subscribers.

Payment. Subscriptions are billed in advance. All fees are exclusive of applicable taxes unless stated otherwise. You authorise us (or our payment processor) to charge your chosen payment method on each billing cycle.

Grace period. If a subscription lapses, a 3-day grace period is provided during which your devices continue operating. After the grace period expires, enrolled devices will display an offline or restricted screen until a valid subscription is reinstated.

Refunds. Except where required by applicable law, subscription fees are non-refundable. If you believe a charge was made in error, contact us within 30 days of the charge at admin@luminasignage.com.

Cancellation. You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.

Section 06

Your Data

Ownership. You retain all rights, title, and interest in the data, content, and materials you upload or create within the Service ("Customer Data"). You grant Lumina a limited, non-exclusive, worldwide licence to host, process, and transmit Customer Data solely as necessary to provide the Service.

Data processing. Where Lumina processes personal data on your behalf, we act as a data processor and you act as the data controller. We will process personal data only in accordance with your instructions and our Privacy Policy.

Data security. We implement industry-standard technical and organisational measures to protect Customer Data, including encryption at rest and in transit, access controls, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.

Data portability and deletion. You may export your Customer Data at any time via the Service dashboard. Upon termination of your account, we will retain your data for 30 days to allow for any necessary recovery, after which it will be permanently deleted from our systems in accordance with our data retention policy.

Section 07

Intellectual Property

Lumina IP. The Service, including all software, algorithms, user interfaces, documentation, and all associated intellectual property rights, is owned by Lumina or its licensors. Nothing in these Terms transfers ownership of any Lumina IP to you.

Licence to use. Subject to your compliance with these Terms and timely payment of applicable fees, Lumina grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.

Feedback. If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant Lumina a perpetual, irrevocable, royalty-free licence to use and incorporate that Feedback without any obligation to you.

APK and client software. The Lumina Player APK and any other client software we provide are licensed to you for use solely in connection with the Service. You may not distribute, modify, or use them for any other purpose.

Section 08

Confidentiality

Each party agrees to hold in confidence and not disclose any Confidential Information of the other party, using at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care). "Confidential Information" means any information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this agreement; (b) was rightfully known to the receiving party before disclosure; (c) is received from a third party without restriction; or (d) is required to be disclosed by law or court order, provided the receiving party gives prompt notice to the disclosing party where legally permissible.

Section 09

Availability & SLA

Lumina targets 99.5% monthly uptime for the core API and dashboard. Scheduled maintenance windows will be communicated in advance where reasonably practicable.

The Service is provided over the public internet. We are not responsible for delays, interruptions, or failures caused by factors outside our reasonable control, including internet outages, third-party infrastructure failures, or force majeure events.

Your enrolled devices operate independently and continue to display cached content during periods of connectivity loss. Live commands, remote management, and real-time monitoring require an active connection to the Lumina backend.

Section 10

Warranties & Disclaimers

Each party represents and warrants that it has the legal authority to enter into these Terms and to perform its obligations hereunder.

We do not warrant that the Service will be error-free, uninterrupted, or free of viruses or other harmful components, or that any errors or defects will be corrected.

Section 11

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Lumina, its officers, directors, employees, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or cost of substitute services, arising out of or in connection with your use of or inability to use the Service.

In no event shall Lumina's total cumulative liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of (a) the total fees paid by you to Lumina in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD 100.

The limitations in this section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, even if Lumina has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

Section 12

Indemnification

You agree to indemnify, defend, and hold harmless Lumina and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) Customer Data, including any claim that your content infringes the rights of a third party; or (c) your violation of any applicable law or regulation.

Section 13

Termination

By you. You may close your account at any time by contacting us at admin@luminasignage.com or through the account settings. Termination does not entitle you to a refund of any prepaid fees.

By Lumina. We may suspend or terminate your access to the Service immediately, without prior notice or liability, if: (a) you materially breach these Terms; (b) we are required to do so by law; (c) we determine that continued provision of the Service would expose Lumina or others to legal, financial, or reputational risk; or (d) you fail to pay any amounts due.

Effect of termination. Upon termination, all licences granted to you under these Terms will immediately cease. Sections on data, intellectual property, confidentiality, warranties, liability, indemnification, and governing law survive termination.

Section 14

Governing Law & Disputes

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation shall be subject to the exclusive jurisdiction of the competent courts.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

Section 15

Changes to These Terms

We may update these Terms from time to time to reflect changes to our Service, business practices, or applicable law. When we make material changes, we will notify you by email to the address associated with your account and/or by posting a prominent notice within the Service, at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those Terms. If you do not agree with the revised Terms, you must stop using the Service and close your account before the effective date.

Section 16

Contact Us

If you have any questions about these Terms, please contact us:

We aim to respond to all legal enquiries within 5 business days.